Shipping policy

Processing time

Orders are picked and dispatched within 1-2 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery options

Method	Cost	Estimated delivery
Standard Shipping	Free	7-11 business days
Express Shipping	$9.99	4-7 business days

Delivery estimates run from the date of dispatch, not the date of order. Add the 1-2 day processing window to get the total time.

Where we ship from

Our stock is held with fulfillment partners overseas and shipped directly to you. Final delivery is handled by your local carrier. This keeps our prices down; it also means delivery takes longer than a domestic warehouse would. We would rather tell you that up front than surprise you after checkout.

Tracking

A tracking link is emailed as soon as your parcel is dispatched. Tracking can take 2-3 days to show its first scan while the parcel moves through the initial network - this is normal and does not mean anything is wrong.

If your order is delayed

If we cannot ship your order within the timeframe stated at checkout, we will email you, tell you the revised date, and offer you the choice of waiting or receiving a full refund. You do not have to chase us for this.

Customs and duties

Import duties or taxes may apply depending on your country. Where these are not collected at checkout, they are the responsibility of the recipient. Any charges are set by your local customs authority, not by us.

Incorrect addresses

Please check your address carefully. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; a redelivery charge may apply.

Lost or damaged parcels

If your tracking has not updated for 10 business days, or your parcel arrives damaged, email efeaca3@gmail.com with your order number and we will resolve it. Orders with Shipping Protection are replaced or refunded without further questions.