Refund policy
Return window
You may return an item within 30 days of delivery. Items must be unworn, unwashed, and returned with tags attached and in their original packaging.
Refunds and fees
Exchanges are free. Refunds carry a 15% handling fee, deducted from the refunded amount. This covers return processing and is stated here so there are no surprises. Original shipping charges (if you paid for Express) are not refunded.
Example: a $38.00 item refunded returns $32.30 to your original payment method.
How to start a return
- Email efeaca3@gmail.com with your order number and the item you want to return.
- We reply within one business day with a return address and instructions.
- Send the item back using a tracked service. Return postage is paid by you unless the item is faulty or incorrect.
- Once the item reaches us and passes inspection, your refund is issued within 5 business days.
Refunds are returned to the original payment method. Your bank may take a further 3-5 business days to show the funds.
Faulty or incorrect items
If an item arrives faulty, damaged, or is not what you ordered, we cover return postage and refund you in full, including any shipping you paid. No handling fee applies. Email us within 30 days of delivery with a photo and your order number.
Canceling an order
If your order has not yet been dispatched, we can cancel it and refund you in full with no fee. Email us as soon as possible - once a parcel is in transit it must be handled as a return.
Non-returnable items
- Items marked final sale at the time of purchase
- Underwear and swimwear where the hygiene seal has been removed
- Items returned after 30 days, or returned worn, washed, or without tags
Your statutory rights
Nothing in this policy limits the rights you have under applicable consumer law. Where local law gives you a stronger right - for example a statutory cancellation period with a full refund - that right applies and takes precedence over the terms above.